New and Improved Customer Support

MissMurderMissMurder Posts: 1,429
edited June 2015 in Technical Support
Exciting news – we are back online with a new and improved Nexon America Support Center!

Simply go to and once you're there you can:

• Read our knowledgebase articles
• Open a support ticket by logging in with your Nexon ID and clicking on “Submit A Request.” (you must have a Nexon ID to do this.)
• Chat live with a customer service representative (must be logged in to chat)*

The tickets you create and articles you follow can be easily accessed by clicking the down arrow next to your login name and selecting “My activities.”

We hope you enjoy the new support site!

*Customer Service Live Chat Hours (Pacific Time):
Monday – Friday 10 am/5 pm UTC until 5 pm/12 am UTC
Saturday – Sunday 1 pm/8 pm UTC until 5 pm/ 12 am UTC
Ban Appeals over live chat available only on Wednesdays and Thursdays
Post edited by GM-Radrodo on


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